|
Patient Rights and Responsibilities
Home care consumers (patients) have a
right to be notified in writing of their rights and responsibilities
before treatment starts.
The patient's family or guardian may exercise these rights when the
patient has been judged
legally incompetent.
PATIENTS HAVE THE RIGHT:
- To expect that
the
patient and their
property will be treated with dignity, consideration and respect by all
pharmacy personnel.
- To be treated
without
regard to race, color, creed, age, religion,
sex, gender preference, national origin, handicap (mental or physical),
communicable
disease, decisions
regarding advanced
directives or ethical/political beliefs.
- To receive care
of the
highest quality.
- To be
notified in writing as to the care that is to be furnished.
- To be advised of
any
change in
the plan of care/service before the change is made.
- To participate
in the
planning of care, in planning changes in care, and to be advised that
they have the right to do so.
- To refuse
services or
request a change without the fear of reprisal or
discrimination.
- To choose
whether or not to participate in research, investigational or
experimental studies or
clinical trials.
- To have you or
your
family/caregiver taught about your illness and
treatment so that you can help yourself and the family/caregiver can
understand and help you.
- To review
and recommend changes in the Pharmacy's policies and services without
fear of coercion, discrimination or reprisal.
- To have access
to or
receive a copy of your clinical record upon written request.
- To receive prior
notification of any impending transfer or discharge, continuing care requirements if needed at the time of discharge from Pharmacy
services.
- To be informed
of the
extent to which payment may be expected from any payor known to the
home care provider.
- To be informed
of
charges for which the patient may be liable.
- To receive this
information verbally and in
writing as soon as possible but no later than 30 calendar days from the
date the home care provider becomes aware of any changes in charges.
- To have
access upon request to all bills for services the patient has received
regardless of whether they are paid by another party.
- To
confidentiality
with regard to information about their health, social and financial
circumstances and about what takes place in the home.
- To expect the
home
care provider to release information only as required by law or
authorized by the patient.
- To have
relationships
with home care providers that are based on honesty and
ethical standard of conduct.
- To be
informed of the procedure they can follow to voice grievances with the
home care
provider about the treatment of care that is (or fails to be) furnished
or regarding a lack of respect for property.
- To know about
the
disposition of their complaint(s).
- To voice
grievances
without fear of discrimination or reprisal for having done so.
Complaints, recommendations, or grievances about the agency services
should be reported to the
respective Branch manager.
- To be advised of
the telephone number and hours of the State's home health "HOTLINE".
The purpose of the hotline is to receive complaints or questions about
home health agencies. The hours are 8:00am to 5:00pm (weekdays) and
phone number is 1-888-419-3456.
- To be advised of
the telephone number to report abuse, neglect or exploitation to the
State of Florida Abuse Line: 1-800-96ABUSE (1-800-962-2873).
|
