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Frequently Asked Questions

  1. What is home health care?
  2. What home health services can Ambient Healthcare provide?
  3. What is important to look for in a home health agency?
  4. Who is responsible for setting up home care and paying for the services?
  5. How often should my IV line be replaced?
  6. What is different between a PICC line, Mid line, Hickman and Port?
  7. Why is hand washing important during IV therapy?
  8. What is a "Sharps" container?
  9. How do I refer a patient to home care?
  10. What if I have a problem on nights or weekends?
  11. How does Ambient Healthcare insure quality care in the home?
  12. Do I need a physician order for home health care?
  13. I have no insurance. Do I have any alternatives?
  14. What is the best configuration to view this web site?


  1. Home care is a health care option offering a broad range of medical care and support services provided in the home. Care can be short or long term. Home care is a cost effective alternative to hospital and nursing home stays. This form of health care must be under the direction of a physician. [Top of Page]

  2. Many medical conditions that previously required hospitalization can safely be treated in the home. Infusion therapy and pharmacy services along with skilled high-tech nursing visits are part of the baseline services. An experienced pharmacist and nurse work with your physician administering care while in the comfort and security of  your home. [Top of Page]

  3. It is always a good idea to start with an opinion from your physician, discharge planner, case manager or pharmacist. They will be familiar with home care companies suitable for your needs. After you obtain a short list of candidates, it's time to call these companies and see how they answer your questions. Below are some representative questions you need to be comfortable with the agencies' answers:
    • Is the company accredited by either JCAHO or ACHC?
    • How long have they been in business?
    • Are the services you need provided?
    • What qualifications do the caregivers have?
    • Is there enough staff to meet your level of care needed?
    • Has the company worked with your physician before?
    • How do they protect your privacy?
    • What forms of insurance do they accept and do they take care of billing?
    • What cost will you be responsible to pay? [Top of Page]

  4. If you are in the hospital and your physician believes it a appropriate, a discharge planner usually can assist in getting such services started. Otherwise, your physician or the office staff will order the services directly. [Top of Page]


  5. If your IV is 3 inches long or shorter, it should not be left in for longer than seven days. This type of IV is referred to as a peripheral IV and will usually be changed every three to seven days. It should be changed at the first sign of any complications, such as redness, pain or drainage. If you notice any of these symptoms, immediately call the nursing agency that is visiting you. [Top of Page]

  6. A midline is 3 to 8 inches long and is usually inserted near the bend of the arm and the tip of the catheter ends before the shoulder. This type of catheter does not require an X-ray after insertion and can be used for most antibiotics and other therapies lasting two to four weeks.

    A PICC (peripherally inserted central catheter), is also inserted in or near the bend of the arm, but its tip goes past the shoulder and stops just outside the heart. A PICC requires a chest X-ray after insertion to make sure that the tip is in the correct place. This type of catheter can be inserted by a nurse or a doctor. A PICC can remain in place for a year without complication. There is no maximum time that they can remain inserted, as long as there are no complications with the insertion site or the catheter itself. They are used for Total Parenteral Nutrition, a very rich liquid nutrient), IV antibiotics that may be irritating to a smaller vein, chemotherapy and any other therapy lasting longer than four weeks. Hickman catheters are surgically inserted by a doctor into a patient's chest. Approximately 4 to 6 inches of catheter are visible outside the patient's chest. This type of catheter is more risky to have inserted. Hickman catheters can remain in longer than PICCs, and are preferable for patients who may need IV therapy for an indefinite period of time. They can and do remain in for years without any complications.

  7. A port (often referred to by brand names such as Port-a-Cath or MediPort) is a central venous line that does not have an external connector; instead, it has a small reservoir implanted under the skin. Medication is administered intermittently by placing a small needle through the skin into the reservoir. Ports cause less inconvenience and have a lower risk of infection than PICCs, and are therefore commonly used for patients on long-term intermittent treatment. [Top of Page]

  8. Any time anything such as an intravenous catheter penetrates the skin, there is a break in the skin's protective barrier. The possibility exists the catheter area, another affected area or blood may become infected. Organisms that ordinarily live on the skin can become harmful if they enter the body. Most infections are spread by hands and fingers which carry the most organisms. Your IV catheter and IV site need to remain as clean as possible, so everything touching them must be clean. This is why you must wash your hands before you put on gloves to change your dressing or perform other IV site care. It is equally important to wash your hands thoroughly afterward so you do not spread any potential infection to other people or other parts of your body. [Top of  Page]

  9. A red sharps container is given to any patient who will be disposing of specific waste that is regulated by the government or local authorities. When needles (called sharps) are required, these must be dropped in the sharps container after use. [Top of Page]

  10. Referrals come from a variety of sources. Typically, these include the person who needs care, a family member, family physician, hospital personnel, insurance case management, friend, or clergy. All services must be ordered by a physician. A simple phone call to the closest Ambient pharmacy branch can start your referral process. We look forward to serving your health care needs. [Top of Page]

  11. Our clinicians are available 24 hours a day, 7 days a week. After hours calls go directly to a staff member not an answering service. This insures you get immediate personal attention. [Top of Page]

  12. Providing continuous, quality care to our patients is paramount. All patients receive a patient satisfaction survey that can be accessed on this web site or found in their admission packet. This one of our ongoing evaluation processes to improve patient satisfaction. New programs and procedures are developed from the feedback we receive and integrated into our course of business as needed. [Top of Page]

  13. Yes, home health care is an extension of medical care and requires physician supervision of the outcome. It's advantage is you can be at home while therapy proceeds. [Top of Page]

  14. You can discuss this concern with us or any provider you have chosen. We have a flexible payment plan and accept major credit cards. [Top of Page]

  15. This web site is best viewed at a minimum of 800x600 resolution (best 1024x768), JavaScript enabled and using browser derivatives from Mozilla or MS Internet Explorer. [Top of Page]